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Teleskill was founded as a technological company, gathering experience and leading expertise in the use of telecommunications and information technology and is dedicated to developing technological tools that facilitate training communication, initially intended as the to transfer skills to those who need to learn.

The coexistence of technologiststrainersorganisation experts and content experts has, over the years, enabled the development of innovative ways to interact with the customer, to develop, together with the customer, innovative modes of action that enhance continuously evolving technological opportunities.

Our technology platforms, over which we have full control, enable us to create new value in our customers’ organisation, thanks to a method of interaction that leads to the synthesis of opportunity offered by technology, with needs that are sometimes latent or not fully expressed.

foto-teleskillWe therefore aim to encourage technicians to think ‘in the shoes’ of those with the problem and are not always able to express it, and we aim to encourage the customer to better understand the opportunities of technology, without having to be a technologist.

This combination of skills has often led us to implement high value solutions, thanks to the technological maturity of the platforms and at the same time to create ‘vertical’ solutions that can also often be replicated in other contexts. In the rest of my speech I will explain some of these solutions, in the hope that this will be helpful in understanding our course and an inspiration for useful analyses and contributions for our Company also.

E-learning 2.0

E-learning is the new frontier of distance learning which integrates traditional e-learning activities with synchronous interactive activities into a single training course. A method of distance learning in which teachers and students enter into a collaborative, participatory relationship.

The teacher is responsible for organising the training content, the course, which can also be mixed, or “blended”, i.e. composed of traditional e-learning courses (registered) and live virtual classes.

The learner uses the service, but is no longer passive: he/she can express their approval of the content through a survey, answering live questionnaires, accessing the practice community created for each individual course and can communicate with teachers and colleagues, can share training content on social networks, use webinars that may be created only for students with specific needs.

Even the virtual class, within e-learning 2.0, is fully interactive and is a faithful telematic replica of a traditional lesson. By this, I mean the possibility of asking questions in real time, sharing documents, performing exercises, working on a single document, retrieving texts from the course media library. And again: the possibility of independently recording virtual classes or the teacher’s video-lessons and easily converting them into SCORM courses, therefore useful for inserting them immediately into the e-learning platform (LMS, or virtual school).

Thanks to the API (Application Program Interface) on all features developed by Teleskill Live, an LMS e-learning platform (Moodle, for example) obtains a virtual class fully integrated in the LMS, with the possibility of: creating a blended training course (on-demand training and virtual class) with freely definable levels of prerequisites, automatically load the recording of the virtual class, even in SCORM format, in a pre-determined training course and finally obtain the user’s training profile including tracking of the statistics of presence in the virtual classroom and in the on-demand courses and cumulative results of the live and on-demand questionnaires.

Collaborative learning

Collaborative learning is finally spreading even in the business environment, as it allows you to share best practices, personal and original solutions and educational points of view. Even in this case you can overcome the hierarchy between those “who know” and those “who learn”, but all can generate knowledge.

We strongly believe that dialogue and discussion create much more knowledge of than the sole sum of learning..

The development of our Teleskill live proprietary software, together with the use of an e-learning platform has been created to offer better ways of allowing users to participate in a virtual class, for example, to participate in a lesson, in order to help to create knowledge thanks to the session. Technology should not be a limiting factor due to its daunting use, but an added value and to facilitate user actions.

It is therefore natural to say that collaborative learning can only be defined as such if there are virtual places in which to implement it. I refer to practice communities, the library (media library and digital library), the forum and webinars.

One of our products, WikiExperience, fully meets these needs. It is a platform which, with intuitiveness and ease of use allows the cataloguing and sharing of both brilliant and original individual discoveries and established and widespread best practices. By means of a multimedia video-pill, which can be implemented by the user thanks to WikiExperience, you can achieve immediate, permanent communication which is always accessible to all authorised staff.

Wiki pills can be “found” by interested parties through selective research of the most target response (search engine). Doing so tends to capitalise on the expertise of members of a community, increasing the value of the company or organisation. Take, for example, the category of server or elevator servicemen; these could, incentivised by prizes, record their experience in which they describe “tricks” that are not described in user manuals. These recorded and indexed tricks will later pass to the company.

Social Learning

Social learning has become crucial in e-learning projects. Social learning is a topic of great interest, not only for trainers. Needs for providing updates and training are now increasingly necessary, even in marketing, sales and other areas of corporate life. For this reason, I believe that it may also be of interest to SMEs, which increasingly need to share information with the sales networks, for example, or to create the corporate culture that forms the real asset of a company. This is a natural evolution of our way of experiencing the web.

There are two relevant phenomena in the use of the network, coded and analysed by marketing and communications experts. The first is called “Always on”, and summarises users who are increasingly connected to different devices: PCs, smartphones, tablets and therefore increasingly related to digital communication, even with training. The second element is “everyone is a media” a saying that emphasises that every user, if adequately involved, is a potential spokesman of values, content and learning processes. Teleskill has developed social learning features in its software and these are described in the LMS e-learning platform.